Shipping policy
Shipping Policy
Last updated: 20 June 2026
Thank you for shopping with Im Just A Girl.
We use Aramex Store-to-Door as our courier service.
For shipping support, contact us at:
Delivery area
We currently deliver within South Africa.
Delivery to remote or outlying areas may take longer than usual.
Courier service
Orders are shipped using:
Aramex Store-to-Door
Once your order has been processed and handed over to the courier, delivery will be handled by Aramex.
Estimated transit time
Our estimated courier transit time is:
8 to 11 business days
This transit time applies after your order has been processed and handed over to the courier.
Business days exclude weekends and public holidays.
Order processing
Orders are prepared and processed as quickly as possible.
Processing times may vary during:
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Busy periods
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Promotional periods
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Public holidays
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High order volumes
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Supplier delays
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Courier delays
Delivery delays
While we do our best to ensure that orders are delivered within the estimated timeframe, delays may happen due to circumstances outside our control.
Possible causes of delays include:
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Courier delays
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Public holidays
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Incorrect delivery details
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High order volumes
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Weather or road disruptions
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Remote delivery areas
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Failed delivery attempts
If your order is delayed, please contact us and we will assist where possible.
Correct delivery details
Customers are responsible for providing the correct delivery information at checkout.
Please ensure that the following details are correct before placing your order:
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Full name
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Delivery address
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Contact number
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Email address
Im Just A Girl is not responsible for delays, failed deliveries, or additional courier costs caused by incorrect or incomplete delivery information.
Failed or missed delivery
If the courier is unable to deliver because the customer is unavailable, unreachable, or provided incorrect delivery details, additional delivery attempts or courier fees may apply.
If an order is returned to us because delivery could not be completed, the customer may be responsible for any additional courier charges.
Tracking information
Where tracking information is available, it will be shared with you by email or order notification.
If you have not received tracking information, please contact us at:
Lost parcels
If a parcel appears to be lost in transit, please contact us.
We will follow up with the courier and assist based on the outcome of the courier investigation and applicable consumer law.
Damaged parcels
If your parcel arrives damaged, please contact us as soon as possible at:
Please include:
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Your order number
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Photos of the damaged packaging
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Photos of the item
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A clear description of the issue
Contact us
For shipping questions, contact:
Im Just A Girl
imjustagirlsupport@gmail.com